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From OC Transpo
As of August 9th, line 1 is now partially operational with single car trains between Tunney’s Pasture and uOttawa stations.
Update #4 [Aug 9]
Partial Line 1 Service
O-Train Line 1 service launched successfully at 5am with trains running every five minutes between Tunney’s Pasture and uOttawa stations. Line 1 is operating with single-car trains which are currently meeting customer demand. OC Transpo continues to monitor rail operations and will adjust service levels, if required.
R1 Service
R1 service began this morning at 5am between Blair and Tunney’s Pasture station, with shuttles operating to Lees and Cyrville stations.
R1 Express operates on weekdays from 6:30 to 8:30am from Blair to downtown and from 3 to 6pm from downtown to Blair.
R1 Para service provides additional transit options for Para Transpo customers and customers who may require accessible service between Tunney’s Pasture and Blair stations. Customers can book this service the same day, speak to OC Transpo staff at stations to request the service, or can call 613-560-5000 for additional supports.
OC Transpo will continue to monitor and adjust the service, where possible.
Line 1 stations between Lees and Blair stations remain closed. Our staff are at major transit stations providing support to customers. Social media updates continue to be shared and customers are encouraged to check OCTranspo.com for the latest information regarding their trip.
Update #3 [July 19, 2pm]
R1 Service
Currently, OC Transpo is providing the following service levels to our customers:
• R1 bus service continues to run between Tunney’s Pasture and Blair stations
• We will be increasing the number of buses for the afternoon peak service. 32 buses will
be in operation this afternoon, instead of 28
• Starting tomorrow, 36 buses, instead of 28, will run during peak periods
• This change is being made to increase reliability and mitigate traffic issues that impact
bus service
• Service continues to run well, and our Transit Operations Control Centre is working with
Traffic Services, to make adjustments to R1 service to further increase reliability and
reduce wait times for customers
• Staff continue to be at stations supporting customers during their trips
We encourage customers to visit OCTranspo.com for the latest information about their trips.
Update #2 [July 18, 4:30pm)
Here is the latest information available regarding the status of Line 1:
✅A full track inspection has been completed, with no issues found.
➡️Every axle on every train is being inspected.
✅Currently, 5 trains have been inspected, and no issues have been identified.
➡️Later today, a geometrical rail inspection will take place.
✅Customers may see a train being tested on the track throughout the day. This train is not in service and is equipped with specialized tools to provide key data required to determine the root cause and the conditions necessary for a safe return to service.
Until further notice, customers can expect:
➡️R1 bus service running between Tunney’s Pasture and Blair station
➡️R1 service will start at 5:00 am and operate until 1:00 am.
➡️28 buses running in the morning and afternoon peak, providing service every 5 minutes.
✅Staff are at some stations to support customers during their commute
✅Our Transit Operations Control Centre is monitoring overcrowding at stations and are making the appropriate adjustments as needed.
✅The safety of our customers and staff is our top priority.
✅Our team is working around the clock to resume train service.
✅Regular updates are being provided to customers on our social media and posted on our website. Please visit http://OCTranspo.com or follow @OC_TranspoHelps for the latest information.
Update #1 [July 17, 11pm)
During a routine inspection an issue was identified with an axle bearing, similar to what has occurred in the past. Upon further investigation an axle check was done, and it was determined that the bearing play was over threshold at which it could stay in operation. The safety of our customers and staff is our number one priority and, out of an abundance of caution, Line 1 service was suspended to allow for a complete investigation. Our team is focused on working with RTG and Alstom on the investigation. All trains are being safely returned to the Maintenance and Storage Facility and will be inspected. What can customers expect? Until further notice: R1 service will be operating from Tunney’s Pasture to Blair Station until further notice R1 service will start at 5:00 am and operate until 1:00 am. Our Transit Operations Control Centre is working to balance service delivery to support customers as best as possible, with a goal of 5-minute bus service. Staff are scheduled to be at all major stations to support customers during their commute. Additional signage is being installed to ensure customers are provided with accurate information during their trip.