City of Ottawa

Ward 3 Office
Apr 1, 2024
4 min read

Updated: Jan 12

Key Services

(click on the service title to learn more)

3-1-1

This is how the city responds to non-urgent resident issues.

Make a service request

You can start a service request for :

Garbage and recycling
- new bins, replacement bins, garbage in parks...
Road and sidewalk maintenance
- uncleared snow from streets/sidewalks, potholes...
Parking
- unauthorized parking...
Noise
- noise complaint...
Parks and trees
- garbage in parks, request a tree, issue with a park...
Property damage or maintenance
- grass cutting, report damage on City property...
Animals and pets
- lost pets, report irregular animal behaviour, exotic pets...
Health and safety
- water testing, smoking on city property...
and much more.

Methods of contact

You can make a 3-1-1 service request:

Through the online form system
By email (311@ottawa.ca)
- feel free to cc: david.hill@ottawa.ca in your email so that my team and I also have a record of the issue!
By phone (3-1-1)

If the service request was not fully fulfilled or you were not satisfied with the service, email david.hill@ottawa.ca; my team and I will follow up with City staff.

Why 3-1-1?

3-1-1's system and database is designed for recording, triaging, tracking and responding to routine issues. Upon submission of an issue, you will receive a service request number so you can track the progress of your service request.

How does 3-1-1 respond?

Depending on the issue, 3-1-1 will inform and allow the appropriate city department to respond.

For example, if there is an issue regarding parking or noise, the city may dispatch a by-law officer. If you request new garbage bins, a city employee will drop them off at the requested address. If there's an issue with a park, the city may send a member of their public works team to resolve the issue.

Ottawa Police Service (OPS)

The Ottawa Police Services is responsible for a wide range of city-wide safety initiatives, from theft prevention, to traffic enforcement, special event presence, fraud prevention, and much more.

Community Safety and Crime Prevention

Services

File a police report (non-emergency)

If this is an emergency, call 911. See non-emergency reporting methods below

File an online report regarding:

Traffic Complaint
- routine intersection violations, common speeding areas...
Drug Complaint
Fraud
Hate-Motivated Incident
Lost Property
Damage or Mischief to Vehicle
Theft

File an online report

You can also call 613-236-1222 (ext. 7300)

Report suspicious activity
Police Reporting Unit is open seven days a week from 10 a.m. to 8:45 p.m.

In addition to reporting, it never hurts to email our office: David.hill@ottawa.ca!

How does the Ottawa Police Service respond?

The responses may vary per issue. For example, a traffic complaint report is enters a database, which the OPS will use to identify areas of common traffic violations and can help during strategic traffic enforcement deployments.

Ottawa Public Health (OPH)

Ottawa Public Health (OPH) provides public health programs and services to individuals and communities while advocating for public policies that make our city and its residents healthier.