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Your city, your ideas: City of Ottawa Service Reviews

From Engage Ottawa



Do you have ideas on how the City of Ottawa can improve our services and save money to reinvest into other priorities? If so, we want to hear from you!


We’re conducting service reviews and we want to harness the incredible wisdom of people like you, who live in Ottawa and who contribute to our beautiful city every day. Our goal is to put any savings that are found from the service reviews towards the Term of Council priorities(External link). These priorities are focused on making our beautiful city an even better place to live, learn, work and play.


We welcome any new and innovative ideas on how we can offer services in a different way, or how we can be more cost-effective.


What is a service review?

A service review is an evaluation of an organization’s services to look for improvements to service delivery, efficiency and effectiveness. Ottawa City Council and City staff are also sharing their ideas in these services reviews.

We are committed to reporting back to you with our successes, but please note that, while all ideas will be shared with the relevant City departments, only those ideas that are deemed feasible will be considered.


What type of ideas are we looking for?

We are starting by focusing the service reviews on the four themes of the 2023-2026 Term of Council Priorities(External link). Each theme will last up to three months, during which time you will be able offer ideas and suggestions on that topic.

The priorities are focused on creating an Ottawa that:


Your city, your ideas!

We understand that each one of you brings unique perspectives and experiences to the table, and we want to tap into that diverse pool of knowledge. Whether you have suggestions on how we can improve service delivery, save money through innovative practices, or simply do things differently to achieve better outcomes, we want to hear from you!

Your input will play a crucial role in shaping the future of our city, allowing us to prioritize projects, allocate resources effectively, and create a more sustainable and prosperous Ottawa. Your ideas have the power to drive positive change, making a lasting impact on our community for years to come.


Residents will be able to engage with the City about our services in an open and transparent way throughout the term of this City Council. Feel free to explore this page and stay tuned for more news and engagement opportunities as the City rolls out this important initiative.

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