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Hydro Ottawa - Emergency Preparedness

From Hydro Ottawa

Preparing an emergency kit that includes things like: medicine, first aid supplies,

flashlights, new batteries, a battery-operated radio, a manual can opener, canned food, bottled water, blankets, food for pets, and important documents and telephone numbers.

Charge mobile devices and laptops.

For those requiring an uninterrupted supply of power for specialized medical equipment, ensure you have a back-up supply in place or a plan to relocate to a facility that can assist you.

For those with mobile disabilities and live in a building that requires the use of an elevator, be sure to inform the building’s management that you may need assistance.

Install a backup power supply for your sump pump. This will help avoid flooding during power outages.

Hydro Ottawa also relies on customers to help pinpoint the cause of an outage. We appreciate your assistance in encouraging your constituents to report an outage by:

Calling the 24/7 outage hotline at 613-738-0188; or Submitting it online through their MyAccount customer portal.

To find out the current status of an outage, residents are advised to visit our website and Outage Map at

If outages occur, an estimated time of restoration will be determined for each outage once damage has been assessed by our crews. Our Outage Map is updated every 15 minutes as new information comes in from our crews.

More information, visit: Emergency Preparedness | Hydro Ottawa


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