From Ottawa Public Health
OPH recognizes that navigating the healthcare system can be complex, and barriers to access can have significant impacts on individuals' well-being. Read our Make the Best Call fact sheet and learn about the services available to help support someone facing healthcare challenges, particularly those residents that do not have access to a family physician or nurse practitioner. Some of those services are listed below:
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A free, secure and confidential service you can call or access online 24 hours a day, 7 days a week to get health advice from a registered nurse or to find health services or information. Toll free TTY line: 1-866-797-0007. You can visit Health 811 for more information. Â
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211 is here to help!Â
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Dial 211 for local information and referrals on community, social, government and health services. 211 is a three-digit phone number that provides free, confidential and multilingual information and referrals to clients looking for community and social services in Ottawa.  You can visit 211Ontario.ca for more information.Â
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OPH works with the City of Ottawa and community partners to deliver integrated services closer to where people live, by providing additional access to drop-in health and social services at no cost. There are currently 13 Neighborhood Health and Wellness Hubs that offer a range of services, including:Â Â
·                  COVID-19, flu, school and routine childhood vaccination Â
·                  dental screenings Â
·                  mental health and substance use health services and wellbeing supportÂ
·                  parenting support and Â
·                  financial assistance services. Â
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The hubs provide an opportunity to speak in-person with OPH and/or City of Ottawa staff. No appointment is needed. Different services are offered at different locations.  More information can be found at OttawaPublicHealth.ca/NeighbourhoodHub.Â